but I leanred something new. Do not assume your bases are covered. It’s hard to build and maintain a website.
I was changing the Catimini section on the site, which when a new season comes entails creating a new category (pre sale) and then creating a new Fall category for the brand and making a new one for the things from the previous season, putting them on sale and moving them all to the category you just created for all the sale things (or previous season if it isn’t on sale)….. oh, AND also putting in the "sale" catogory. So, I did that. Ready to start putting Fall up. Sigh. Did I say take care of customers, check in haircuts, answer the phone, check emails and keep working in the store at the same time? That too. But I got it done and I’m ready to go, or so I thought.
I get notice that a new order has come through on the site, pre-order for a nice brand we have up. YEA! Print the invoice, pull up the spreadsheet, take out of inventory. Help a customer, the phone rings… I can’t answer because I’m helping a customer. Check voicemail a few minutes later and it’s a message from the person who just pre-ordered. Oops, didn’t cover my bases.
Apparently the disclaimer / note that I put on top of every brand about pre-orders when you click it (either from pre-order or girls clothing / boys clothing) tabs does not show up if you pull the brand from the drop down menu on the side that says collections. Also, I found out that not everyone read or see the part of the description at the bottom that says this is a deposit… product arrives (insert month). Or the part in the middle that says the "y" or "n" reflects what is still available for pre-order. My ding dong shopping cart system is not set up for me to take deposits and so I put the total price up and it has a line through it (the only way I can show the total / real price) and the price that doesn’t have a line through it is the deposit so that’s all that shows up in the cart…. not the total. That’s all some people see.
Let me make this clear, I am NOT saying this is the customers fault. It’s the stinkin’ shopping cart / host I went through for not making it easier for me to do my website’s fault. I guess I could charge full price now like some other site’s do (and who probably ran into the same problem), but I want to make it easier for my customers to spread out the payment and get what you want. The dumb line through the price is confusing, I know. It’s the only way I can do it though. I think.
Anyway, now I have to figure that out this morning. I might have to change the whole site. I have to send out the August Newsletter (and I have to write it) AND I have to get Catimini up AND I have to get ready for Awesome August … and blog about it so you know about the big event this weekend at Country Village.
But I am still happy. I’m a Tigger.